If you live in Newfoundland & Labrador, and you have (had, or are able to have) Rogers cable internet (or Rogers cable TV) then most of our cable internet plans should be available at your address. If you have or (ever had) Bell Aliant DSL internet at that address, then our DSL 7 internet plans are available.
If you live in New Brunswick, and you have (had, or are able to have) Rogers cable internet (or Rogers cable TV) then most of our cable internet plans should be available at your address. If you have or (ever had) Bell Aliant DSL internet at that address, then our DSL 7 internet plans are available.
If you live in Nova Scotia, or PEI, and you have (or are able to have) Bell DSL internet, then our DSL 7 internet plans are available. We are not able to offer faster speeds in the NS or PEI at this time. We are not able to provide services over the cable TV lines in NS & PEI at this time.
Our Postal Code box tends to be more accurate in urban areas where Postal Codes tend to be assigned by street or one side of a street, and less accurate where they include a mix of urban and rural address spread over a large area. We do not own the coax cable TV (or DSL capable phone) line that we use, rather we ‘rent’ them. This means that if the local cable company cannot service your address for cable TV or cable internet, then we cannot either as we use their lines. If a Postal Code assigned by Canada Post covers a vast area of urban and rural addresses, and the local cable company only services the high density urban addresses and a few rural ones, well you can see how the result would say that the Postal Code is serviceable, but you may find that the rural address which you have never been able to get service at before, still remains unserviceable. We appreciate your understanding in this matter.
We do not offer satellite internet, or wireless internet, or point to point internet. We use the cable TV company lines, so if the cable TV company can't provide you with internet, neither can we. We also use the phone company DSL capable phone lines, and if the phone company cannot provide you with internet then neither can we. We cannot lay new cable or DSL capable lines in places where they do not exist, we are not allow to.
If the home or cottage you are trying to find internet for, is completely off the gird, no utilities, no municipal address, no power, nothing, then we will not be able to service the address. If the home or cottage does not have a municipal / Canada Post street address, then it is unlikely that we can service the address, unless you currently have cable TV or cable internet (from the cable companies listed above) or DSL internet (from the phone companies listed above). We are not able to lookup addresses by legal land description, latitude and longitude, Grid references, GPS coordinates, landmarks, by telling us what is nearby, or by providing driving directions, (as we are entering an address into computer systems to pull up results, and those systems will not accept those types of information).
If you do not know, or you want someone to take the time to look things up, then there is a paid service for that. The reason that it is now a paid service, is that it takes time, and lately it has been just too hard to get people to work for free, for some reason they insist on getting paid, so in order to be able to pay them we have to charge for the work that they do, which means that we have to charge you to have them look things up. So, for non-refundable $5 we can look that up for you, as best as we are able to. (Results are not guaranteed, this does not constitute legal, or investment, or real-estate advice, etc.)
Five dollars is not worth much these days, (try buying anything at a convenience store, or a drive through for five bucks, it does not go very far)! Besides how much is your time worth, for you to be making inquiries all over the internet to try to get some sort of answers? Likely $5 is then a bargain price. If you order this paid service then we would reply to you by email, almost always within 24 hours, and usually much sooner than that! (This service is not available by phone.) When asked to enter your 'address' for making payment by credit card (or PayPal account, and by the way we do use PayPal to process our credit card transactions), please enter the address that you want us to check (even if you do not live at that address). We will not check the address until after the $5 payment has been made and unpaid orders will be deleted after a few days.
We are not able to offer 'seasonal internet plans', or 'seasonal disconnects', or 'vacation disconnects', as such. You can still have internet just for the season, but you would need to ask us to end (cancel) your internet service at the end of the season, and you would need to order it again (new activation) next season. If you have rented a modem from us, it would need to be returned when you cancel. If you buy a modem from us, you can usually use the same modem again next time you order internet from us (unless the cable / phone company prevents us from letting you re-use that model of modem).
We will e-mail your the details of your tentative Installation appointment once we have them. That usually happens the same day you place the order, but it could be the next day. Then a few days later we will usually email you confirmation of that appointment, or advise you of any change.
If you are buying or renting a modem from us, it will usually ship from a warehouse in Ontario by Canada Post Xpresspost, either the day that you placed (and paid for) the order, or the next working day. The exception is weekends and stat holidays, as Canada Post does not pick up on those days. Within Ontario modems usually arrive in about 3 to 4 days. Addresses located further away, will take a day or two more to arrive. Xpresspost is shipping 'By Air' (over any long distances) not 'by ground' so the extra number of days should not be very many. The actual delivery date depends on Canada Post. You can track the modem shipment from the Canada Post website using the tracking number we provide, and if we did not provide it, please ask us (by email) for the tracking number. (In the event of a postal disruption modems are instead shipped by courier.)
Connect the coax cable TV line to the back of the modem, (it screws in to the back of the modem). If you have a cable outlet, then you will need to buy a short length of coax cable TV line to connect the outlet to the modem (unless the installer provided you with one). Please note that not every cable line or outlet in the home is active, so you may need to try more than one cable outlet.
To complete the initial setup, your CODA modem will launch the 'Easy Connect' use interface. You can connect to the mode by using an Ethernet cord (incldued), or by Wi-Fi using the information on the label on the back of the modem. The default user name is "cusadmin". You may need to enter 192.168.0.1 in the web brower address bar in order to open the User Configuration menu for the modem. The WiFi passphrase you create needs to be written down (and it is case sensitive), as you will need it.
Link to the SmartRG SR808ac User Manual. One of our competitors put together a nice video on this, so if it is of help to you, here is the link to the video, or PDF Quick Install Guide. Otherwise, please follow the steps below to connect to the modem wirelessly:
If you have more than one active cable outlet (or "cable TV jack"), and thus options as to where to locate the modem, it is best located nearest to where it is most needed, or if it is needed by several devices in the home, then in a central place.
Look at the bottom and back of the modem, and notice the information on the labels. Please no not place it near any wireless phones or microwave ovens as these cause interference.
Connect a coax cable from the cable outlet (or the cable TV line itself if no cable TV outlet) to the modem by screwing it on. Note the modem does not come with a coax cable (as the modem manufacturer does not include it), often the installer will make one for you, and if you need to buy one you can get one at Walmart or any electronics store. It is the exact same type of coax cable as used for cable TV.)
Plug in and power on the SmartRG 808AC modem. The lights on the front of the modem will begin to flash off and on, this network registration process may take 5 minutes (or up to 30 minutes), until the 'Online', the 'US' and the 'DS' lights are all on solid. Do not turn the modem off during this process!
If you have not already done so, turn on your computer, tablet, phone, or other device with internet browsing software installed – Firefox, Chrome, and Safari, are typical examples.
Internet Providers VancouverLook at the bottom right area of your screen for the 'wireless internet on/off' icon in the Windows 10 toolbar. See example image below, and click on it.
Or, in Windows 10, click on the window button (button left corner of the screen), then click on 'Settings' and then on 'Network & Internet'.
Search for a wireless connection 'network' name that starts with SmartRG-XXXX or SmartRG-XXXX-5G. If your computer, laptop, or phone is 5G compatible then you might wish to use the 5G network option, otherwise the other one is 2.4G. (The 2.4G has a better distance, but the 5G is faster.)
When asked by windows to type the network security key, enter WiFi Key from the label on the bottom of the modem. The click 'OK' to connect.
Turn on your computer, tablet, phone, or other device with internet browsing software installed – Firefox, Chrome, and Safari, are typical examples.
A connection between your device and the SmartRG - We recommend doing this by connecting an Ethernet cord from your device to one of the LAN ports on the back of the SmartRG, but you can also do this using WiFi.
2. Enter your administrative username and password in the Username and Password fields, then click Login. If you has not altered your username and password, use the default credentials for the username and password for the password are on a label on the modem.
2. Enter your administrative username and password in the Username and Password fields, then click Login. If you has not altered your username and password, use the default credentials for the username and password for the password are on a label on the modem.
7. Under Multiple SSID Settings and 2.4G Primary SSID, set the Network Name (SSID) field to your preferred network name for the 2.4GHz network.
11. If you wishes to select a specific wireless channel you may do so by altering the Wireless Channel field under Basic Settings.
15. Under Multiple SSID Settings and 5G Primary SSID, set the Network Name (SSID) field to your preferred network name for the 5GHz network.
19. If you wish to select a specific wireless channel you may do so by altering the Wireless Channel field under Basic Settings.
Turn on your computer, tablet, phone, or other device with internet browsing software installed – Firefox, Chrome, and Safari, are typical examples.
A connection between your device and the SmartRG - We recommend doing this by connecting an Ethernet cord from your device to one of the LAN ports on the back of the SmartRG, but you can also do this using WiFi.
You will then be prompted to enter a User Name & Password, by default these are: User Name: admin and Password: admin
Click "5 GHz Band" (Unavailable on the SmartRG 505N) OR "2.4 GHz Band" depending on which wireless network you would like to configure.
Just like all other internet service providers, our internet plan speeds are advertised as 'up to'. This means that actual speeds are not guaranteed to be those plan speeds. We do advertise those plan speeds in good faith, but we cannot guarantee those speeds, as we do not own the lines/networks that we are using, rather we pay to use them. As well, technical factors beyond our control can affect plan speeds at individual households. The plan speeds we advertise are also measured using a wired connection from your laptop/PC to the modem, as using a wired connection can reduce actual speed due to factors such as distance, and local interference from your or your neighbours electronic items, etc.